Shipping Policy

This Shipping Policy applies to all orders placed on silknora.com operated by G W (NSW) PTY LTD, brand Silknora. By placing an order, you accept this shipping policy.

1. Shipping Territories We provide FREE STANDARD SHIPPING to all European countries, the United States and Hong Kong. We do not ship to any other regions currently. If you enter a delivery address outside our supported shipping zones during checkout, your order may be automatically cancelled and fully refunded.
2. Processing Time All orders require processing before dispatch. Order processing normally takes 1–5 business days, excluding weekends and public holidays. Processing includes quality check, packing and handover to courier. Processing time is separate from transit delivery time. Orders received on weekends or public holidays will start processing on the next business day.
3. Delivery Transit Time Estimated transit times after dispatch:

• Europe: 7–15 business days
• United States: 10–20 business days
• Hong Kong: 5–12 business days These are estimates only and cannot be guaranteed. Delivery can be delayed by customs clearance, courier backlog, weather, strikes, peak shopping seasons or other events outside our control.

Contact G W (NSW) PTY LTD 12 Stieglitz Road, Stieglitz TAS 7216, Australia Email: [email protected] Phone: +61 3 6345 8271 Business Hours: Monday-Friday 8:00-21:00, Saturday-Sunday 9:00-18:00

Tracking Once your parcel is dispatched, we will send a shipping confirmation email containing your tracking number and tracking link. Please allow up to 48 hours for the courier system to activate and display tracking information.

Customs & Import Duties The recipient of the parcel is the importer of record. You are responsible for any import duties, customs taxes, VAT, brokerage fees or local charges that may be assessed by your country’s customs authority upon arrival. We do not collect these taxes at checkout and cannot predict or control customs charges. Customs inspection may also cause delivery delays.

Delivery Address Responsibility You must provide a complete, accurate and valid delivery address including postal code. We cannot change delivery address after the parcel has been dispatched. If the parcel cannot be delivered due to wrong address, incomplete address, recipient unavailable or refused delivery, the package may be returned to us. In such cases, we reserve the right to deduct return handling fees from your refund, or offer reshipment only after you cover additional shipping fees.

Lost or Damaged Parcels If your tracking shows delivered but you have not received your package, please contact us within 14 calendar days of the “delivered” tracking status. We will work together with courier to investigate. For parcels confirmed lost in transit by the courier, we will offer a re-shipment or full refund at our discretion. For parcels received with visible exterior damage, you must contact us promptly and provide photos of packaging and damaged items for assessment.