Privacy Policy

G W (NSW) PTY LTD (“we”, “us”, “our”), trading as Silknora, operates the website silknora.com. This Privacy Policy explains how we collect, store, use, protect and disclose your personal information, and describes your privacy rights. This policy complies with relevant data protection standards including GDPR for European visitors.

Contact G W (NSW) PTY LTD 12 Stieglitz Road, Stieglitz TAS 7216, Australia Email: [email protected] Phone: +61 3 6345 8271 Business Hours: Monday-Friday 8:00-21:00, Saturday-Sunday 9:00-18:00

Personal Data We Collect We collect information you provide voluntarily: your name, email address, phone number, shipping address, billing address, payment details and order history when creating account or placing an order. Payment card details are not stored on our server; payment information is processed securely by our authorised payment processor Stripe. We also automatically collect non-personal data: IP address, browser type, device information, page visits, referral URL, site navigation and cookies.

Purpose of Data Use We use your personal data to: process your orders, arrange shipping, send order confirmations, tracking updates, respond to your support inquiries. We may use your email to send service-related notifications. With your consent, we may send marketing newsletters and promotional emails; you can unsubscribe from marketing emails at any time by clicking unsubscribe link in email footer. We use website analytics data to improve our website, product range and user experience. We may use data to detect and prevent fraud and secure our payment system.

Data Sharing We only share personal information with third parties that help fulfil your order, including courier providers and payment processor Stripe. All third parties are contractually required to protect your personal data and can only use data for agreed service purposes. We will not sell, rent or trade your personal information to unrelated third parties for marketing purposes. We may disclose your information when required by law, court order or government legal request.

Cookies Our website uses cookies. Cookies are small text files saved to your device. They help remember preferences, recognise returning visitors and collect analytics. You can disable cookies in your browser settings, but disabling cookies may affect website functions and checkout experience.

Data Security We take reasonable organisational and technical security measures to protect your personal information from unauthorised access, loss, alteration or disclosure. However, no online transmission or electronic storage can guarantee absolute security.

Your Data Rights If you are located in European Economic Area, under GDPR you have rights including: access your stored personal data, request correction of inaccurate data, request deletion of your personal data, restrict processing, data portability and object to marketing processing. To exercise your rights, send your request to [email protected]. We may verify your identity before fulfilling requests.

Data Retention We keep your order and customer data for as long as needed to complete your order, handle returns and disputes, comply with accounting and legal record-keeping obligations. Marketing contact information will be kept until you unsubscribe.

Children’s Privacy Our website is intended for users 18 years old and above. We do not knowingly collect personal data of children under 16. If you believe we collected child’s data without consent, contact us immediately and we will remove it.

Policy Updates We may revise this Privacy Policy occasionally. Updates will be posted on this page with revised date. Continued website use after update means acceptance.